Services - Management IT

How we can help

Live Technical Support

Live Technical
Support

The Riverstrong Call Center is available 7 days a week, with live agents providing technical support between the hours of 6 am - 11 pm ET. Our agents will be the only call you need to make, as once your case is in our hands, we will work with any vendors needed to facilitate resolution.

Remote/Self-Service
Troubleshooting

The majority of issues can be resolved with a remote session or phone call, and our team is trained in affecting resolution with a full suite of remote diagnostic tools. However, if your concerns cannot be resolved remotely, our technicians can be dispatched to perform troubleshooting onsite.

Customer Success

From Onboarding to Go-Live and beyond, your dedicated Customer Success Manager will be with you every step of the way. Acting as your strategist, your vCIO, your internal advocate, they ensure each request is handled with care, and that your IT environment is optimized to enable your business goals.

Security &
Firmware Patching

New vulnerabilities are discovered by malicious actors every single day. Protect yourself from potential exposure by ensuring equipment, software, and devices are fully up-to-date on all security patches.

24/7 System Monitoring

We keep an eye on critical infrastructure 24x7x365 to ensure operations are not impacted by any outages. Our teams will monitor and respond to any issues triggered by a critical event and coordinate escalation processes to ensure the issue is handled appropriately.

Unlimited Device Support

Managed Service contracts cover your device’s software and hardware from failures. Our support team will ensure the resolution of the reported issue, no matter the time or effort required.

SLAs

Service Level Agreements are established at the start of a managed service agreement. Combined with our data-driven monthly reports, our highly-customizable SLAs for response and resolution times help you benchmark our performance month after month, year after year.

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Inside Riverstrong

Meet Chad Graham

Director of Delivery

Chad, Director of Delivery, specializes in delivering ground-breaking, complex global IT projects with a demonstrated record of exceeding profitability goals, turning around underperforming units, and increasing market share and revenues. He has spent the last 25 years in service delivery, developing IT strategies that align with clients’ short- and long-term business goals, increase their profitability, and drive measurable process improvements.